FREQUENTLY ASKED QUESTIONS

To place a custom order, visit our Custom Orders page and fill out the inquiry form. Alternatively, you can contact us directly via WhatsApp or phone. Our team will discuss your vision, provide a quote, and guide you through the design process.

We accept all major credit cards (Visa, MasterCard, American Express), bank wire transfers, and cryptocurrency (Bitcoin, Ethereum). For high-value purchases, we also offer financing options through our partners.

For custom orders, modifications can be made during the design approval phase. Once production begins, changes may incur additional fees or delays. Please contact us immediately if you need to make changes.

Yes, we ship worldwide. All international orders are fully insured and shipped via FedEx or UPS with tracking. Import duties and taxes are the responsibility of the buyer.

Domestic orders typically arrive within 5-7 business days via fully insured shipping. Express shipping (2-3 days) is available. International shipping takes 7-14 business days depending on the destination. Shipping costs are calculated at checkout.

Absolutely. All orders are fully insured for their total value during transit. Signature confirmation is required for all deliveries to ensure your purchase reaches you safely.

VVS (Very Very Slightly Included) diamonds are among the highest clarity grades available. These diamonds have minute inclusions that are difficult for even a skilled grader to see under 10x magnification. We use VVS diamonds in all our pieces to ensure maximum brilliance.

Yes, all diamonds over 0.5 carats come with GIA (Gemological Institute of America) or IGI certification. This certificate details the diamond's cut, color, clarity, and carat weight.

Yes, we have access to an extensive network of diamond suppliers. Whether you're looking for a specific cut, color, or size, we can source the perfect stone for your custom piece.

All sales are final. We do not offer returns, exchanges, or refunds. All jewelry is backed by a lifetime craftsmanship warranty covering manufacturing defects. Contact us with any questions before purchasing.

Yes, all our jewelry comes with a lifetime craftsmanship warranty covering manufacturing defects. We also offer a complimentary cleaning and inspection service once per year.

We provide repair services for all pieces purchased from us. Minor repairs and adjustments are often complimentary. For significant repairs, we'll provide a quote before proceeding.